Refund & Return Policy

01. Digital Asset Policy

Because Pikiblox deals exclusively in digital gaming assets, once an item is transferred and the order is completed, refunds are generally not possible. Digital items cannot be "returned" in the same way as physical goods.

IMPORTANT: Digital products are strictly non-refundable once accessed or downloaded.

02. Escrow Protection

To protect our buyers, we use an escrow system. When you pay for an item, your money is held safely by Pikiblox. It is only released to the seller after:

• You confirm the receipt of the item.
• The 24-hour auto-completion window expires without a dispute being raised.

03. Eligibility for Refunds

A full refund will be issued to the buyer in the following scenarios:

• The seller fails to deliver the item within the specified delivery timeframe.
• The item received is significantly different from its description.
• The order is cancelled by the seller before delivery.
• Admin investigation confirms a fraudulent transaction.

04. Dispute Process

If an issue arises, you must raise a dispute BEFORE the escrow is released. Once the funds are released to the seller, Pikiblox is unable to recover them or issue a refund. Our support team will review screenshots and transaction evidence to make a final determination within 48-72 hours.